Privacy Policy

This Privacy Policy explains how Xiamen Chic Homeware Co.,Ltd. ("CHIC", "we", "us") collects, uses, and shares information when you visit custom-woodenbox.com (the "Site"), submit an inquiry, subscribe to our newsletter, or interact with our team. We try to keep this short and plain.

1. Who we are

CHIC is a custom wooden box manufacturer registered in Xiamen, Fujian, China, with our production facility in Cao County, Shandong. We serve B2B customers — importers, brands, retailers, and packaging buyers — across 60+ countries.

For any privacy questions or requests, contact us at info@custom-woodenbox.com.

2. Information we collect

Information you give us

• Inquiry forms: name, company, email address, country, and the message you write.
• Newsletter signup: email address only.
• Direct contact: anything you choose to share when emailing us, messaging on WhatsApp, or chatting via the on-page Tawk.to widget.

Information collected automatically

• Log data: IP address, browser type and version, operating system, referring URL, pages viewed, and timestamps. This is standard web-server data used for security and basic site analytics.
• Cookies and similar technologies: see section 4.

3. How we use information

• To respond to your inquiry with a quote, sample, or product information.
• To send you the newsletter you subscribed to (you can unsubscribe at any time — see section 8).
• To improve the Site, fix bugs, and understand which products and content are most useful to visitors.
• To comply with applicable laws, export regulations, and tax requirements.

We do not sell your personal information to third parties. We do not use your data for behavioral advertising.

4. Cookies and tracking technologies

The Site uses a minimal set of cookies and similar technologies:

• Essential cookies: required for the language switcher, the contact form session, and basic security. These can't be disabled.
• Tawk.to chat cookies: set by our chat widget so a conversation can persist across pages. See tawk.to's privacy notice.

You can block or delete cookies in your browser settings. Blocking essential cookies may break parts of the Site.

5. Third-party services we use

The Site is built and run with help from a small number of third-party processors. They only receive what they need to do their job:

• EmailJS — delivers your inquiry and newsletter signup from our forms to our inbox. Receives form fields and your email address. (privacy policy)
• Tawk.to — runs the live chat widget. Receives chat transcript and basic device info if you open the chat. (privacy policy)
• Google Fonts — serves the Playfair, Fraunces, Jost, and Caveat fonts used on the Site. Receives your IP address when fonts load. (privacy policy)
• Coolify / Netcup — hosts the Site. Receives the same web-server log data noted in section 2.

6. International data transfers

CHIC is based in China, and our staff process inquiries from our Xiamen office. By submitting an inquiry or signing up for our newsletter, you understand that your information will be transferred to and processed in China, where data protection laws may differ from those in your country.

We use standard email and form-handling services and apply reasonable technical and organizational safeguards. If you are an EU/EEA, UK, or Switzerland resident and need a specific transfer mechanism (e.g., Standard Contractual Clauses), email us and we will work with you.

7. Data retention

• Inquiry messages: kept as long as our business relationship is active, plus a reasonable period afterward for tax and accounting records (typically up to 7 years per Chinese law).
• Newsletter signups: kept until you unsubscribe.
• Server logs: typically rotated within 30–90 days.

8. Your rights

Depending on where you live (GDPR for EU/UK, CCPA for California, similar laws elsewhere), you may have the right to:

• Ask what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information (subject to retention requirements above).
• Withdraw consent for marketing emails by clicking the unsubscribe link in any newsletter, or by emailing us.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@custom-woodenbox.com with the subject line "Privacy Request". We will respond within 30 days.

9. Children's privacy

The Site is intended for business buyers. It is not directed to children under 16, and we do not knowingly collect information from anyone under 16. If you believe we have, contact us and we will delete it.

10. Security

All traffic to the Site is encrypted with TLS (HTTPS). Form submissions go to our inboxes over the third-party processors listed above. We use industry-standard email security on our side. No transmission over the internet is 100% secure — please don't send anything truly sensitive (passwords, payment card data, IDs) over our contact forms.

11. Changes to this policy

When we change this policy meaningfully, we update the "Last updated" date at the top and — if the change affects you — note it in our next newsletter. Material changes that require new consent will ask for it before taking effect.

12. Contact us

Questions about this policy or about how we handle your information? Email info@custom-woodenbox.com or write to us at:

Xiamen Chic Homeware Co.,Ltd.
101, No. 8 Houweizhaiding Road, Maluan,, Xinglin, Jimei District, Xiamen,, Fujian, China