Let's Build Something Together

Sampling takes 7-15 days depending on complexity. Production lead time is typically 18-28 days for ODM and 35-55 days for full OEM. Q4 (October-December) we recommend ordering early — Amazon FBA receiving queues get congested, and our production fills up faster. For urgent projects we can sometimes air-freight initial inventory.

Pre-production samples are available for design approval. Single hand-built samples are typically $30–100 each, refunded against your first production order if you proceed. Production orders and trial runs start at 200 pieces per design; request a quote for the chosen specification.

Standard terms for established relationships: 30% deposit at order confirmation, 70% balance before shipment. For first-time orders we may request 50/50. We accept T/T (bank transfer), PayPal for small samples, and Alibaba Trade Assurance (escrow) for first-time buyers who prefer protected payment.

We work with paulownia, pine, bamboo, acacia, walnut, oak and specialty hardwoods. Options include water-based lacquer, oil or wax, painted finishes and custom stains. For food contact, REACH or formaldehyde-emission requirements, send the exact model, materials, finish, use and destination so we can check applicable requirements and available evidence before confirming the specification.

Yes — full customization is what we do. Custom dimensions, wood species, finishes, hinge/lock/magnet hardware, lining material, and branding (laser engrave, hot foil, deboss, screen print). Send your spec or a reference image and we'll come back with a 3D mockup and quote.

We ship FOB (Xiamen or Shanghai port), CIF or DDP, with LCL and FCL options depending on volume. Confirm customs responsibilities and the required documents before ordering. Phytosanitary, treatment and ISF requirements depend on the materials, packing, destination and shipment; document availability and scope must be checked for the specific order.

Absolutely — we welcome buyer visits and will help arrange airport pickup from Xiamen or Heze. Our 20,000 m² facility in Cao County is a 45-minute drive from Heze airport. The Xiamen sales office is 10 minutes from Xiamen Gaoqi International Airport. Email us at info@custom-woodenbox.com to plan a visit.